Enquiries

Even if a product is not available for purchase in the webshop, Sellvio offers a feature called "Enquiry" to help retain potential buyers.

If a product is visible but not purchasable, the system replaces the "Add to Cart" button with an "I'm interested" button.

When customers click the "I'm interested" button, Sellvio opens a window that allows them to send an enquiry about the product. This creates a query in the system.

Later, when the product becomes available, the system automatically sends an email notification to inform the customer that the product is now in stock and can be purchased from the webshop.

The Enquiries Administration Screen can be accessed from the administrative sidebar under Webshop → Enquiries.

1. Name - The name of the customer who submitted the enquiry.
2. Email - The email address of the customer who submitted the enquiry.
3. Phone - The phone number of the customer who submitted the enquiry.
4. Wholesale - Indicates whether the registered customer is purchasing at wholesale prices.
5. Time - The date and time when the enquiry was submitted.
6. Status - This column shows the status of the enquiry and can have one of the following values:

• Waiting - Indicates that the product related to the enquiry is currently unavailable for order. As a result, the system has not yet sent the automated email notification.
• Email Sent - Indicates that the product has become available and shows the exact date and time when the automated email was sent to the customer.

1. By clicking the Edit button, store owners can modify existing enquiries.
2. By clicking the Search button, a search form with multiple criteria options will appear.
3. By clicking the Enquiry Summary button, a modal window opens providing the store owner with additional details about product enquiries.

Enquiries modification page

The administrative screen for enquiry details closely resembles the standard order editing screen. However, its primary purpose is to facilitate reviewing the enquiry, with limited modification options available to administrators.

Products section

1. The header displays the enquiry ID along with the exact date and time it was created.
2. Product - The product for which the customer submitted the enquiry.
3. Unit price - The net and gross price of a single unit of the product.
4. Quantity - The quantity specified in the enquiry.
5. VAT value - The VAT value calculated based on the unit price and quantity.
6. Price - The final price based on the unit price and quantity.

Customer details section

As mentioned earlier, administrators have limited flexibility to make significant changes while managing enquiries. This section provides an overview of the customer's details related to the enquiry.

1. Name - The name of the customer who submitted the enquiry.
2. Email - The email address of the customer who submitted the enquiry.
3. Phone - The phone number of the customer who submitted the enquiry.
4. IP Address - The customer's IP address at the time of submitting the enquiry.
5. Status - Shows the status of the enquiry and can have one of the following values:

• Waiting - Indicates that the product related to the enquiry is currently unavailable. As a result, the system has not yet sent the automated email notification.
• Email Sent - Indicates the exact date and time when the automated email notification was sent to the customer after the product became available.

Administrators can save changes to the customer data by clicking the Submit or Submit & Stay button.

Enquiry summary window

The Enquiry Summary Interface serves as a tool for store owners to gather insights about the most in-demand products, the number of enquiries received for individual products, and the time of the first and last enquiries submitted for each product.

This interface can be accessed from the enquiries administration screen by clicking the Enquiry Summary button.

1. Enquiries can be automatically filtered by typing the product name or SKU into the filter field.
2. Product - The name of the product.
3. Article number - The product's SKU (Stock Keeping Unit) or item number.
4. Quantity - The quantity specified in the enquiry.
5. Earliest enquiry - The date and time of the first enquiry received for the product.
6. Latest enquiry - The date and time of the most recent enquiry received for the product.
7. Using the Rows Selector input, administrators can specify how many products they want to display at a time in the enquiries summary table.

The table can be sorted by any column by clicking the up/down arrow icon next to the column name.